AVOID TO PURCHASE VIDEOCON COMPANIES PRODUCT

To
The
Authorised Signatory
Videocon Company Ltd.

SUB:-POOR AND LACHES AC SERVICE

Sir,

It is an intimation towards you that I had purchased a Air Conditioner of your Branded company Model No VSM-7033B I D SL NO. 1102980110200391 dated 13-06-09,lodged complain for FIRST DRY SERVICE logging No.KL 59903003 dated 03-09-09 and a technician named Sourav Chakroborty attend for Dry Service from 120 N.S. AVENUE,MAYFAIR PLAZA SERAMPORE HOOGHLY W.B PH-0332652-6549/03332927106/09748499826 dated 08-09-09.

After Dry service when technician (Sourav Chakroborty)on 08-09-09 turned back to his office from that very moment then switched on of remote,the Air Conditioner turns automatically TURBO FUNCTIONS.Its the lack of experience of a technician to engage for this work.

Thereafter lodged complained dated 18-09-09 No.KL59918006 and dated 07-10-09 No.KL 59A07003 but both technicians are failed to rectify that matter and the Customer care persons are clerk/puppet they have no urge to knock higher officials for better service or rectify The Air Conditioner Mechanism.

In this event still to day there is not any response to rectify that matter from Videocon Industries.


Thanking you
Kausik Mukherjee
MOB-09831925068/08013061250
Date:-04-11-09

To
The
Authorised Signatory
Videocon Company Ltd.

Ref :- LETTER DATED 04-11-09 REGADING POOR & IGNORACE OF
CUSTOMER RELATED SERVICES OF 2 TON AC.


Sir


Perused all circumstances still you are unable to rectify the Air Condition (Model No VSM-7033B I D SL NO. 1102980110200391) mechanism from your bundle of branches whether three no.s complained all ready been lodged 1. KL59918006 2.KL 59A07003 3.KL59B040IL which is during guarantee period and also it creating disturbances/malfunctions after 2 months from the date purchased.

I think have to wait few more days just crossing the gurantee period.


Thanking you

Kausik Mukherjee

9831925058/8013021250
18-11-09