MTNL -- Discrimination for existing MTNL customers?

 

Signatures:
  0 (Goal: 1,000)

Petitioning: MTNL (Existing customers should be given benifits given to new customers)

Petitioner: Jaag Jao started on October 3, 2009

MTNL
This refers to the MTNL scheme
Additional landline to Loyal Customers of MTNL Mumbai (w.e.f.16.02.2008)
Incentive offered to the Customers who have been with MTNL for more than 5(Five) years

mumbai.mtnl.net.in/telecomservices/telephoneconnect01.html#ntc

Description : Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
Additional Landline : 1
Monthly Service Charges : Rs. 100/-
Activation Charges : Nil
Security Deposit for Local & STD : Nil
Free Calls : 50
Call Charges beyond free calls (in Rs.) : 51-300=Rs.0.80,301-2000=Rs.1.20,Above2000=Rs.1.00

NOTE
1) This facility may be extended to the customer who opts for this and there should not be any outstanding apperas against such customers.
2) This additional line will be linked with the main line & will work as long as main line works and will be disconnected as and when main line is surrendered or recovered for non-payment.
3) This line can be either Local & STD or Local & STD/ISD,depending upon main line.
4) For ISD line additional deposit of Rs. 3000/- is to be levied.

If a MTNL customer who is already having two connections under any MTNL tarrif scheme before 16-02-2008, and one of his connection is for more than 5 (five years).
Why this Loyal Customer is not allowed to convert his existing second connection to this
“Additional landline to Loyal Customers of MTNL Mumbai” scheme and benefit with the lower service charges and free calls.
Why this discrimination for existing MTNL customers?
Can any one take it up with the MTNL authorities and answer this?